FAQ
Answers to Your Questions
How can I stay updated on my order?
As soon as it ships from our warehouse, you will receive an email featuring your tracking number along with a live tracking link!
To ensure you don’t miss any important updates, be sure to enter your email address when placing your order.
Happy tracking!
How long will my order take to arrive?
Curious about your order delivery?
Here’s what you need to know:
- Metro Cities (like Mumbai, Delhi, Bangalore, Kolkata, and more): Your delivery will be at your doorstep in just 2-3 days!
- Tier 2 Cities: Expect your package to arrive in 3-4 days!
- Rest of India: You'll receive your order within 4-6 days from the day your order is shipped.
- Express Delivery: Need it fast? Enjoy rapid delivery in 48-72 hours!(Applicable in select areas, but please note that we can’t guarantee this timeframe.)
We’re committed to getting your order to you as quickly as possible!
What time of the day will my order arrive?
Curious about when your order will arrive?
Once your package is marked as 'Out for Delivery', our logistics partner will give you a call to confirm the delivery time.
To ensure a smooth handover, please keep your phone handy for the OTP verification when your package arrives.
We're excited for you to receive your order!
How can I change my shipping address?
No worries! You can modify your shipping address as long as your order hasn't been packed yet.
Just reach out to our fantastic Customer Care team at support@eliorajewelsandfashionhouse.com or send us a message on WhatsApp at +91 9220148577.
We're here to help!
What if I miss receiving my order?
Don’t worry if you miss your order delivery! We’ve got your back with three delivery attempts before it heads back to our warehouse, giving you another chance to receive your package. Our dedicated team will reach out to you if needed, so stay tuned!
For any prepaid orders that aren’t delivered, we’ll gladly reship it for you, but please note there will be an additional shipping fee of ₹125 to be covered by you.
If you decide to cancel your order, we’ll provide you with a refund coupon code after deducting the ‘to and fro’ shipping charges of ₹250.
Don’t let these little bumps get in the way of your shopping experience!
What to do if my package looks open or tampered with?
If you notice that your package has been opened or tampered with, please refuse the shipment immediately.
Contact our customer care team at support@eliorajewelsandfashionhouse.com or via WhatsApp at +91 9220148577.
Please inform us within 24 hours of the delivery attempt to ensure a prompt response.
Your safety is our priority!
Couldn't find your answer?
We are here to help!
If you couldn't find the information you were looking for, please reach out to us directly. Our dedicated team is eager to provide the assistance you deserve!